Lettings and Tenancy Manager
Overview
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Office-based at Ancla's office on London Road, Southampton
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Monday to Friday, 09.00 to 17.30, with occasional Saturday viewings taken back as time off in lieu
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£33,000 - £36,000 a year, plus pension
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Reports to the Directors; no direct reports currently, with scope to grow as the portfolio and team expand
About the role
Help us shape the next stage of Ancla Realty
Ancla Realty manages an established portfolio of around 400 residential and commercial properties across the South Coast. We are bringing these portfolios together under a more coordinated, professional and data-led approach, and investing in our people, technology and processes to deliver a consistently high standard of property management.
We are looking for an experienced Lettings & Tenancy Manager to take ownership of our lettings and tenancy operations. This is a great opportunity for someone who enjoys the practical side of lettings, but also wants more say in how a portfolio is managed, monitored and improved.
The role
You will manage the full lettings and tenancy lifecycle, from marketing available properties and carrying out viewings, through to tenancy paperwork, inspections, renewals and move-outs.
Alongside the day-to-day work, you will keep our portfolio information accurate, plan ahead for upcoming vacancies and tenancy milestones, and track lettings performance using our shared systems. Working closely with colleagues and our external letting agents, you will play a key part in keeping properties occupied, making sure tenancies are set up correctly, and finding better ways of working.
What you’ll be doing
Marketing available properties, managing enquiries and carrying out viewings
Coordinating applications, referencing, tenancy agreements and move-ins
Managing renewals, rent reviews, inspections and move-outs
Keeping an eye on upcoming vacancies and keeping empty periods to a minimum
Keeping tenancy records and live portfolio reporting accurate
Working with our external letting agents and colleagues
Handling day-to-day tenant enquiries and making sure things are followed through
Helping us improve our lettings processes and systems
You'll be joining a growing independent business with ambitious plans, clear systems and high standards, where you'll have the opportunity to make a genuine impact from day one while developing alongside the business as it continues to expand.
We're not a large corporate with layers of bureaucracy. We're a close-knit team that values doing things properly, supporting one another and continually improving the way we work.
What we’re looking for
At least 2 years' experience in residential lettings or tenancy management
Good working knowledge of residential lettings law and tenancy administration
Strong organisational skills and the ability to juggle competing priorities
Confidence using digital systems, spreadsheets and shared information to manage your work and keep accurate records
A proactive approach, with the ability to plan ahead and take ownership of outcomes
Excellent communication skills and a professional, approachable manner
A full UK driving licence and access to a vehicle
Commercial lettings experience would be welcome, but it isn't essential. We are more interested in strong residential experience, good judgement, and someone who wants to grow with the business.
What we offer
£33,000 to £36,000 basic salary, depending on experience
A performance bonus of up to 10% of basic salary a year, paid quarterly
25 days' holiday plus bank holidays
Workplace pension
Business mileage paid at HMRC-approved rates
An established portfolio with clear responsibilities, and the chance to make a real difference
The chance to develop your skills and help improve our systems and processes
A supportive team where good ideas and initiative are valued
Monday to Friday, 09:00 to 17:30, with occasional Saturday viewings taken back as time off in lieu
This is an office-based role in Southampton, with regular visits to properties across the portfolio.
