Website: www.ancla.co.uk

Last updated: 07 February 2026

1. Introduction

1.1 This website (“Website”) is owned by Ancla Group Ltd, a company incorporated

in England and Wales (Company No. 16829551) whose registered office address is

at 41a London Road, Southampton, Hampshire, England, SO15 2AD and operated

under licence by Ancla Realty Ltd, a company incorporated in England and Wales

(Company No. 11844111), whose registered office is at Unit B, 62 London Road,

Southampton, Hampshire, England, SO15 2AH (the “Company”)

1.2 These Terms and Conditions (“Terms”) govern your use of the Website and Re-

Leased App, including any services, features, or user areas made available on or

through it. By accessing or using the Website and Re-Leased App, you agree to be

bound by these Terms. If you do not agree, you must stop using the Website and

Re-Leased App immediately. There may be additional terms that govern your use of

the Re-Leased App as displayed on the Re-Leased website. In the event that there

is a conflict between these Terms and any terms on the Re-Leased website, in

relation to the Re-Leased App, the terms of the Re-Leased website shall prevail.

1.3 A director of our Company is a member of the National Residential Landlords

Association (NRLA) and we operate in accordance with its professional standards.

2. Our Services

2.1 The Website provides property-related services including:

(a) advertising rental properties in Southampton and surrounding areas;

(b) enabling you to register interest in available or future properties;

(c) enabling you to submit tenancy applications;

(d) providing existing tenants with a secure portal via a mobile App (“Re-Leased

App”) to access tenancy agreements, download ancillary documents (EPCs, EICRs,

gas safety records, deposit certificates), submit maintenance requests, update

personal details and view communications relating to their tenancy via Re-Leased.

2.2 Property listings and descriptions are provided for information only and do not

constitute an offer, representation, or guarantee as to availability, condition, or

suitability.

2.3 We may update, amend, remove, or discontinue the Website or any part of it or

your use of the Re-Leased App without notice or liability.

3. User Accounts

3.1 Certain features (including tenancy login) require account creation via Re-

Leased. You agree to provide accurate, complete, and up-to-date information, keep

your login credentials confidential and accept responsibility for all activity under your

account.

3.2 We reserve the right to suspend or terminate your account without notice if you

breach these Terms or misuse the Website or the Re-Leased App.

4. Property Interest Forms

4.1 When you complete a “register interest” or property enquiry form, you consent to

us storing and using the information provided to match you against available rental

properties.

4.2 You agree that we may contact you when properties become available that fit

your criteria.

5. Tenant Referencing, Credit Checks & Affordability

5.1 By submitting a tenancy application or creating an account for rental assessment

purposes, you expressly authorise us to carry out right-to-rent checks, identity

verification, credit checks and affordability assessments, employment and income

verification, landlord, agency, and other referencing and anti-fraud checks.

5.2 These checks may be undertaken through licensed credit reference agencies or

referencing partners and may leave soft or hard footprints on your credit report.

5.3 You consent to us sharing referencing information with the landlord of the

relevant property in order to assess suitability and affordability.

6. Disclosure of Arrears, Breaches or Fraudulent Conduct

6.1 If during or after your tenancy you fall into rent arrears, cause significant property

damage, commit serious or repeated breaches of the tenancy agreement or engage

in fraud or deceptive conduct then we may, where lawful and proportionate, disclose

factual information about your conduct to:

• prospective landlords,

• estate or letting agents,

• tenancy referencing companies,

• statutory bodies (where required).

6.2 Any such disclosure will be limited, fair, accurate, and made on the lawful basis

of our legitimate interests, in compliance with UK GDPR.

7. Website/ Re-Leased App Use & User Conduct

7.1 You must not use the Website or Re-Leased App for unlawful or fraudulent

purposes, upload harmful, offensive, or infringing material, attempt to disrupt or

damage the Website/ Re-Leased App or its functionality, use automated systems to

harvest or extract data or act in a manner likely to damage our reputation.

8. Website. Re-Leased App Availability

We do not guarantee uninterrupted or error-free access. Access may be suspended

or restricted for maintenance, upgrades, technical issues, or events outside our

control.

9. Intellectual Property Rights

9.1 All content on the Website including text, graphics, images, logos, icons, layout,

software, and documents is the property of Ancla Group Ltd or its licensors and is

protected by UK copyright law.

9.2 You may not reproduce, distribute, modify, publish, display, or commercially

exploit any Website or Re-Leased App content without our prior written consent.

9.3 All content on the Re-Leased App including text, graphics, images, logos, icons,

layout, software is the property of Re-Leased or its licensors and is protected by UK

copyright law. Any documents that are uploaded on the Re-Leased App is the

property of Ancla Group Ltd or its licensors.

9.4 You may not reproduce, distribute, modify, publish, display, or commercially

exploit any Website or Released App content without our prior written consent.

10. Accuracy of Information

10.1 While we take reasonable steps to ensure information presented on the

Website and Re-Lease App is accurate, complete, and up to date, we make no

warranty as to the reliability, accuracy, or suitability of any property listing,

description, price, or related information.

10.2 All property listings are subject to change and availability. You must not rely

solely on Website descriptions.

11. Liability

11.1 Nothing in these Terms excludes liability for fraud or for death/personal injury

caused by negligence.

11.2 To the extent permitted by law, we exclude all liability for reliance on Website

and Re-Leased App content, indirect or consequential losses, business interruption,

data loss, or loss of profits or inaccuracies in property listings.

12. External Links

We may provide links to third-party websites. We do not endorse and are not

responsible for the content, security, or accuracy of those sites. Use of external sites

is at your own risk.

13. Changes to These Terms

We may modify or update these Terms at any time. Changes take effect immediately

when posted on the Website or Re-Leased website. Continued use of the Website or

Re-Leased App constitutes acceptance of updated Terms and the terms posted on

the Re-Leased App.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising

from or related to these Terms shall be subject to the exclusive jurisdiction of the

English courts.